Terms and Conditions of Purchase and Sale

By ticking “I agree to the Terms and Conditions of Purchase and Sale,” you confirm that you have thoroughly reviewed the terms, understand them, agree to the conditions set out therein, and undertake to comply with them.

1. DEFINITIONS

The Terms and Conditions of Purchase and Sale in the bookbook.eu online store (hereinafter – the Terms) constitute a distance contract for the sale of goods, establishing the rights and obligations of the Buyer and the Seller, the conditions for purchasing goods and paying for them, the procedure for delivery and return of goods, the liability of the parties, and other provisions related to the purchase and sale of goods in the bookbook.eu online store and in the bookbook.eu mobile application (hereinafter – the bookbook.eu store).
Online store – the e-commerce website at www.bookbook.eu, where the Buyer, having logged into the bookbook.eu store system, can purchase goods and services offered by the Seller.
bookbook.eu mobile application – free software available to smartphone users with Android or iOS operating systems, which the Buyer downloads and installs on their devices to purchase goods and services offered by the Seller or compare book prices with bookstores.
Seller – BALTO trader, UAB, a private limited liability company registered in the Republic of Lithuania, company code 302429186, registered office at Utenos g. 41B, LT-08217 Vilnius.
Buyer – a person who meets the requirements set out in clause 2.2 of these Terms and has purchased goods or services in the bookbook.eu store.
Purchase and sale agreement – the goods purchase and sale agreement concluded between the Buyer and the Seller, consisting of the goods order submitted by the Buyer to the Seller via the bookbook.eu store and these Terms, as subsequently amended and supplemented.

2. GENERAL CONDITIONS

Under this Purchase and Sale Agreement, the Seller undertakes to sell and deliver to the Buyer the item ordered and paid for by the Buyer, and the Buyer undertakes to pay the price of the item and accept delivery, as well as cover delivery costs, under the conditions set out in these Terms and Conditions of Purchase and Sale.
The right to purchase in the bookbook.eu store is held by:
1. natural persons with full legal capacity, i.e., persons aged 18 or over whose capacity has not been restricted by a court;
2. minors aged 16 to 18;
3. legal entities;
4. authorized representatives of all the above persons.
Minors referred to in clause 2.2.2 may purchase in the bookbook.eu store only with the consent of parents, adoptive parents, or other authorized persons, except where such minors independently dispose of their earnings or personal funds.
Commercial activity in the bookbook.eu store is conducted from the Republic of Lithuania.
The Buyer may place orders at any time of day.
Together with the Buyer’s submitted order, these Terms become a Purchase and Sale Agreement concluded between the Buyer and the Seller and constitute a legally binding document for both parties.
The Terms are a legally binding document for the Buyer and the Seller. The option to purchase goods in the bookbook.eu store is available only to Buyers who agree to the applicable Terms. The Buyer’s consent is expressed by submitting an order to the Seller and ticking the relevant checkbox. If the Buyer does not agree with the Terms or any part thereof, the Buyer cannot place an order in the bookbook.eu store. If the Buyer places an order, it is deemed that the Buyer has read and agreed to the Terms.
The Seller assumes no risk or liability and is unconditionally released from any liability if the Buyer has not read the Terms in whole or in part, even though such an opportunity was provided.
The Seller reserves the right to amend, supplement, or revise the Terms. The latest version of the Terms is published at www.bookbook.eu/terms-of-sale. Amendments take effect immediately upon publication. The Seller is not obliged to give prior notice of changes to the Terms. We recommend visiting the bookbook.eu store periodically to review the latest version. If significant changes are made, information will be provided on the bookbook.eu website. If the Buyer places an order after the Terms have been amended and/or supplemented, it is deemed that the Buyer has read and agreed to the new version of the Terms.

3. BUYER’S RIGHTS

The Buyer has the right to purchase goods and services in the bookbook.eu store in accordance with these Terms and the procedures established in the bookbook.eu store.
A Buyer who is a natural person has the right, without stating a reason and without incurring costs other than those provided for in Article 6.22811 of the Civil Code, to withdraw from the purchase and sale agreement concluded in the bookbook.eu store within 14 (fourteen) days from the date the Goods are delivered to the Buyer, except for the exceptions set out in Article 6.22810(2) of the Civil Code.
The right to withdraw from the agreement does not apply to Buyers that are legal entities or their authorized representatives.

4. BUYER’S OBLIGATIONS

Having placed an order in the bookbook.eu store, the Buyer must pay for the goods and accept them in accordance with these Terms.
The Buyer is fully responsible for all actions performed while using the bookbook.eu store.
The Buyer is responsible for the accuracy, correctness, and completeness of the data provided in the registration form and for updating the data in a timely manner when it changes. Under no circumstances shall the Seller be liable for damage incurred by the Buyer and/or third parties if the Buyer provides inaccurate, incorrect, or incomplete data in the registration form or fails to promptly update changed personal data.
If the Buyer notices that an incorrect item was indicated in the order form, the Buyer must immediately inform the Seller. If the error is noticed before receiving the email confirming dispatch, the Buyer must promptly notify the Seller at [email protected]. In the email subject line, the Buyer must indicate the invoice number (a reference to this number is provided in the Seller’s order confirmation email) and the note “Incorrect order.” The Buyer may also change the order before dispatch by contacting the Seller by phone at +37070055775. If the error is noticed after receiving the dispatch confirmation email, goods shall be returned or exchanged according to the procedure set out in section 12.
The Buyer undertakes not to disclose their login data to third parties. If the Buyer loses their login data, they must inform the Seller immediately, but no later than within 1 day.
The Buyer is responsible for any disclosure of their login data to third parties. If services of the bookbook.eu store are used by a third party to log in with the Buyer’s credentials, the Seller will treat that person as the Buyer.
When using the services of the bookbook.eu store, the Buyer undertakes to comply with these Terms and any other conditions clearly indicated in the bookbook.eu store and not to violate the laws of the Republic of Lithuania.

5. SELLER’S RIGHTS

The Seller may, at its discretion, set a minimum cart value, i.e., the minimum amount required for the Buyer’s order to be processed. This amount is indicated in the bookbook.eu store.
If the Buyer attempts to harm the stability or security of the bookbook.eu store or breaches the obligations set out in section 4 of the Terms, the Seller has the right to immediately and without notice restrict or suspend the Buyer’s access to the bookbook.eu store or cancel the Buyer’s registration.
The Seller has the right to temporarily or permanently discontinue the operation of the bookbook.eu store without prior notice to the Buyer.
The Seller has the right to cancel the Buyer’s order without prior notice if the Buyer – a natural person – fails to pay for the goods within 48 hours, or if the Buyer – a legal entity – fails to pay within the term specified in the pro forma invoice.
The Seller has the right to request payment of repeat delivery costs if the goods were not delivered to the Buyer due to an incorrect address, contact details, etc., provided by the Buyer, or to require the Buyer to cover any price difference if an incorrect delivery address was provided and the delivery price was therefore calculated incorrectly.
If repeated abusive behavior by the Buyer is established, the Seller reserves the right to refuse payment upon collection and require prepayment for the order.

6. SELLER’S OBLIGATIONS

The Seller undertakes, under these Terms and the conditions set in the bookbook.eu store, to provide the Buyer with the ability to use the store’s services (register in the bookbook.eu system, create a cart, place an order, pay for it, and receive the Goods).
The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer under the conditions set out in section 10 of the Terms.
If the Seller is unable to deliver the ordered item, the Seller undertakes to offer the Buyer an equivalent or, where possible, the most similar item by its characteristics. If the Buyer refuses such an item, the Seller undertakes to refund the amount paid for the goods within 5 (five) days, provided the Buyer made an advance payment.
With the Buyer’s consent, the Seller may send the Buyer information about the promotions specified in clause 9.1 via the contact details provided by the Buyer, by email and/or SMS (excluding messages informing the Buyer about the status of a placed order) or by phone.

7. BUYER REGISTRATION AND CONCLUSION OF THE PURCHASE AND SALE AGREEMENT

The Buyer can place orders in the bookbook.eu store system in two ways:
1. Without registration.
2. With registration:
  1. by newly registering on the website www.bookbook.eu (entering a username, providing other delivery details, and creating a password);
  2. by logging in to a previously created account on www.bookbook.eu (entering an email address and password).
When ordering goods by either method specified in clause 7.1, the Buyer must provide, in the respective fields, the personal data necessary to properly fulfill the order: first name, last name, delivery address, phone number, and email address. The Buyer agrees to receive informational messages to the provided email address and phone number that are necessary to fulfill the order. The Buyer also agrees that their personal data, in whole or in part, may be transferred to the Seller’s partners (data processors) in order to properly fulfill the order and/or provide the ordered services.
The Buyer agrees to receive informational messages necessary to fulfill the order to the provided email address and phone number, and also agrees to receive purchase documents – VAT invoices – electronically to the email address indicated by the Buyer immediately after completing the order. If the Buyer purchases while logged in on www.bookbook.eu, the Seller will also place the Buyer’s VAT invoices in the Buyer’s personal account on bookbook.eu. Paper VAT invoices are not sent to the Buyer. VAT invoices indicate the selected goods, their quantity, any discounts, the final price including all taxes, and other data required by accounting regulations.
The Agreement between the Buyer and the Seller is deemed concluded from the moment when the Buyer, having selected the goods, clicks “Buy,” then “Continue,” enters the requested Buyer details (billing details, delivery address, recipient), selects the delivery method and payment method or pays by one of the listed methods, clicks “Continue,” enters a discount code and any order notes, and, having agreed to the Terms and Conditions of Purchase and Sale, clicks “Continue.” After the Agreement is concluded, a “THANK YOU” message is shown and an order status email is sent to the Buyer’s specified email address.
If all order steps are completed correctly, the Buyer receives an order confirmation by email.
A separate Purchase and Sale Agreement is concluded for each Buyer order. Each Agreement concluded between the Buyer and the Seller is recorded and stored in the bookbook.eu store database.
A registered Buyer can view their purchase history by logging into the bookbook.eu store system.

8. PRICES, PAYMENT PROCEDURE, AND TERMS

The goods sold in the bookbook.eu store are shown together with their sales price. Prices in the bookbook.eu store and in the generated order are indicated in euros, including value-added tax (VAT). Delivery costs are not included in the price of the goods. Delivery costs are paid by the Buyer according to the chosen delivery method.
Regardless of the order size, volume, or delivery method, a one-time packaging fee of €0.39 applies to orders to cover order preparation and packaging costs. The packaging fee is shown in the shopping cart before payment. The packaging fee does not apply when the Buyer chooses pickup at the Seller’s central distribution point at Islandijos pl. 217, Kaunas, for C2C orders (used books), or for digital goods (e-books, gift cards).
The Buyer may pay for the goods in one of the following ways:
1. Via online banking – advance payment using the Buyer’s online banking through the Paysera payment system. Following Paysera’s instructions, a payment is generated in the online banking system for the Buyer’s order in the bookbook.eu store. The Buyer transfers funds to the bookbook.eu store account at the selected bank. Responsibility for data security lies with the respective bank and with Paysera, where payment authorization occurs. The Buyer is fully responsible for the accuracy of data and instructions provided in the Paysera system and for protecting their passwords and identification means.
2. By bank card (e.g., MasterCard, Maestro, VISA) – after entering the required card details, the order is paid immediately. Responsibility for data security in this case lies with the AB “Swedbank” system, as all transactions are processed in that electronic payment system.
3. Via the Paysera system – paying through the electronic payment system Paysera. Responsibility for data security lies with Paysera, as all transactions are processed in that system.
4. Pay on collection – payment made to the courier (card only) upon delivery, at a post office branch to which the item was delivered, or at the Seller’s pickup points specified in clause 10.3.4. The Buyer cannot choose this method if the cart value exceeds €500 or if the Buyer has failed to collect orders one or more times in the last 12 months.
5. By bank transfer – payment made to the Seller according to a pro forma invoice issued to the Buyer, within the term specified on the invoice.
If the Buyer selects a payment method specified in clauses 8.3.1, 8.3.2, 8.3.3, or 8.3.5, the Buyer undertakes to make an advance payment. Order assembly and the delivery term start counting from the date the payment is credited to the Seller’s account.
If the Buyer selects the payment methods specified in clauses 8.3.1, 8.3.2, 8.3.3, or 8.3.5 and does not pay within 48 hours, the order is canceled.
The Seller is not responsible for the execution and timely crediting of payments under clauses 8.3.1, 8.3.2, 8.3.3, and 8.3.5.
Based on the fiscal cash register receipt, the Buyer can generate a VAT invoice at: http://www.bookbook.eu/sf/.

9. SELLER PROMOTIONS

The Seller may, at its discretion, run various promotions, such as price reductions or bundle offers.
The Seller may unilaterally and without prior notice change the duration or terms of promotions, or cancel them. Any change or cancellation applies only from the moment it is made and does not apply to orders placed before that time. Information about ongoing promotions is provided on the bookbook.eu website.
The Seller may sell gift vouchers, which the Buyer can use to purchase goods sold by the Seller. Discounts do not apply to gift vouchers. Gift vouchers are non-refundable and cannot be exchanged for cash.
If the Buyer pays with a gift voucher for goods whose value is less than the voucher value, the price difference is not refunded. If the Buyer pays with a gift voucher for goods whose value exceeds the voucher value, the Buyer must pay the difference.
Discount codes with a specific monetary amount may be applied to no more than half of the value of the selected item.
No additional discounts apply to clearance items or used books. The Seller may unilaterally determine other categories of goods to which discounts do not apply.
Only one discount code or one gift voucher may be used per purchase.

10. DELIVERY OF GOODS

When placing an order, the Buyer must indicate the delivery location and their mobile phone number in the order form.
Goods are delivered by the Seller or an authorized representative. The Seller or its authorized representative verifies the identity of the Buyer and/or the person receiving the goods against an identity document (passport, national ID card, or new-format driver’s license). The Seller or its representative records in the handover document whether the person receiving the goods matches the Buyer or the designated recipient and either delivers or refuses to deliver the goods accordingly.
When placing an order, the Buyer must select a delivery method. The Buyer may choose from the following:
1. delivery to the address indicated by the Buyer via a courier service;
2. pickup by the Buyer at an “Omniva” or “LP EXPRESS 24” self-service parcel terminal chosen by the Buyer;
3. pickup by the Buyer at the nearest post office based on the address indicated by the Buyer;
4. pickup by the Buyer from the Seller’s Central Distribution Point at Islandijos pl. 217, Kaunas, and at bookbook.eu bookstores in “Ogmios miestas,” Verkių g. 31C (Outlet Park) Vilnius, Vilniaus g. 9, Vilnius, Vilnius Akropolis, Laisvės al. 69, Kaunas, and Kaunas Akropolis. This method may be chosen only if the cart value is at least €5 and the goods are paid for in advance.
If the method in clause 10.3.1 is selected, the courier will coordinate the delivery time with the Buyer using the phone number provided by the Buyer. If the method in clause 10.3.2 is selected, the Buyer is informed by SMS that the parcel has arrived at the terminal, including the pickup code. If the method in clause 10.3.3 is selected, the post office informs the Buyer about the parcel’s arrival. If the method in clause 10.3.4 is selected, the Buyer is informed by SMS and email that the parcel has arrived. Goods must be collected within 7 days from receipt of the notification.
If the method in clause 10.3.4 is selected, goods that are at the Seller’s Central Distribution Point (as indicated in the product description) may be collected 1 (one) hour after placing the order. To collect goods on the day the order is placed, the Buyer must inform the Seller by phone at 837457933 or 870055775 by 16:00. If the Buyer indicates in the order form that they wish to collect the goods on a different day, the Buyer will be informed by email and SMS when the parcel is ready. The Buyer must collect the goods within 7 (seven) days from receipt of the SMS.
The Buyer undertakes to accept the goods personally or provide in the order form the details of the person who will accept the goods. If the Buyer or their authorized person cannot accept the goods in person, but the goods were delivered to the address indicated by the Buyer and based on other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding delivery to an incorrect recipient or other delivery discrepancies. If the Buyer does not accept goods that were paid for by bank transfer, the Buyer must collect the goods from the Seller’s Central Distribution Point in Kaunas no later than within 7 calendar days from the scheduled delivery date. If a Buyer has made advance payment and did not accept/collect the goods on the order day, the order is de-assembled and stored at the Seller’s Central Distribution Point. Re-assembly of the Buyer’s order is subject to a €2 fee, and the Buyer must re-order and pay for the delivery service again or collect the goods in person at the Seller’s pickup points indicated in clause 10.3.4.
The Seller undertakes to deliver the goods within the time limits indicated in the bookbook.eu store. These terms do not apply when the required goods are not available in the Seller’s warehouse and the Buyer is informed of the shortage. The Buyer agrees that in unforeseen circumstances beyond the Seller’s control, the delivery term may differ from the term indicated in the product descriptions or from the term agreed between the Buyer and the Seller. In such cases, the Seller undertakes to contact the Buyer without delay to agree on a delivery term and other delivery-related matters.
If, within the specified term, the Seller can ship only part of the Buyer’s order, the Seller may ship the available goods within the term and send the remaining goods in a later shipment. The Seller covers the delivery costs of the later shipment.
In all cases, the Seller is released from liability for breaches of delivery deadlines if the goods are not delivered to the Buyer or are delivered late due to the Buyer’s fault or due to force majeure.
Upon delivery, the goods are handed over to the Buyer and the handover is recorded according to the carrier’s procedures.
At the time of delivery, the Buyer must check the condition of the parcel together with the Seller or its authorized representative. Once the Buyer signs the VAT invoice (consignment note) or other handover document, the parcel is deemed delivered in good condition. If the parcel packaging is damaged upon delivery (crumpled, wet, or otherwise visibly damaged), the Buyer must note this on the invoice (consignment note) or other handover document and, in the presence of the Seller or its representative, draw up a free-form damage report. If the Buyer does not draw up such a report as specified above, the Seller is released from liability for product damage if such damage was caused by packaging damage or arose at the time the damage occurred.
The procedure and rates for delivery (transport) services within Lithuania are indicated at: https://pagalba.bookbook.eu/article/42-pristatymas-lietuvoje
The procedure and fee for delivery (transport) services when sending goods to other countries are calculated based on the cart weight. The delivery (transport) calculation method is provided on the bookbook.eu website at: http://pagalba.bookbook.eu/article/40-ar-siunciate-prekes-i-uzsieni
When sending/delivering goods outside the Republic of Lithuania and/or the EU customs union, import taxes may apply. The Buyer is solely responsible for paying any taxes related to the Goods, including but not limited to import duties, customs, VAT, and other applicable charges.

11. WARRANTY OF PRODUCT QUALITY AND SHELF LIFE

The characteristics of each product sold in the bookbook.eu store are indicated in the product description on the bookbook.eu website.
The Seller is not responsible if the products in the bookbook.eu store differ in color, shape, or other parameters from the actual size, shape, or color due to the specific features of the Buyer’s display.
The Seller is not responsible for the composition (content) of the sold Goods (books), such as editing or translation errors or content quality. Responsibility for the composition (content) of the Goods (books) lies with the supplier (publisher) indicated in the technical information of the product (book).
The goods sold by the Seller are covered by the quality warranty established by applicable law for such goods.
In cases where legal acts set a shelf life or period of suitability for specific goods, the Seller undertakes to sell such goods to the Buyer so that the Buyer has a real opportunity to use them before the end of that period.

12. RETURN AND EXCHANGE OF GOODS

Defects in sold goods are remedied, and defective goods are exchanged or returned in accordance with the Retail Trade Rules approved by the Resolution of the Government of the Republic of Lithuania No. 697 of 11 June 2001 “On the Approval of Retail Trade Rules.”
When exercising the right specified in clause 12.1, the Buyer must notify the Seller about the item being returned by email at [email protected]. In the email subject line, the Buyer must indicate the purchase document number and the note “Returned goods”, as well as the reason for return (the defect or other reason why the item does not meet the consumer’s expectations).
At the Buyer’s choice, within the term specified in Article 6.338 of the Civil Code, the Buyer has the right to send or deliver the goods to the Seller for defect remediation, replacement of defective goods, or return.
When returning/exchanging goods under clause 12.1 of the Terms, the following conditions must be observed:
1. Preferably, though not necessarily, the Goods should be in their original, tidy packaging or otherwise safely packed;
2. The Goods must be complete in the same configuration as received;
3. The Goods must be clean;
4. The shelf life/use-by period of the Goods must not have expired;
5. The Goods must not have been used, must be undamaged, must have retained their consumer properties, and must not have lost their commercial appearance due to the Buyer’s fault (except for changes unavoidable when inspecting the Goods);
6. A written request must be provided indicating whether the Buyer wishes a refund if the Goods cannot be replaced with quality goods, replacement with quality goods, or remediation of defects;
7. A document confirming the purchase (cash receipt, invoice, handover document) must be provided.
When the Buyer sends goods to the Seller for return or replacement due to defects, or for defect remediation/inspection, shipping/delivery costs are covered by the Seller if defects are established in the returned goods. If no defects are found, shipping costs are covered by the Buyer.
The Seller has the right not to accept goods returned by the Buyer if the Buyer does not comply with the return procedure set out in this section.
The Seller will inform the Buyer by email within 14 days whether the returned goods meet the above conditions.
If the Buyer wishes to exchange returned goods for other goods, the email referred to in clause 12.2 must specify the titles or links of the desired goods and the reasons for return. If the value of the replacement goods is higher than that of the returned goods, the Buyer pays the price difference using one of the methods specified in clause 8.2 of the Terms. If the value of the replacement goods is lower, the Seller refunds the price difference to the Buyer.
Without delay and no later than within fourteen days from the day the Seller receives the Buyer’s returned defective goods, if there is no Buyer’s request to replace the Goods with other quality Goods and the returned Goods meet the return conditions above, the Seller refunds to the Buyer all amounts paid, including delivery costs paid by the Buyer. When refunding, the Seller must use the same payment method as used by the Buyer, unless the Buyer has expressly agreed to a different method and the Buyer does not incur any additional costs.
If the Buyer returns only one or several, but not all, delivered items, delivery costs are not refunded if the delivery fee does not depend on the quantity, value, or other characteristics of the delivered items. If the delivery fee depends on such characteristics, the Buyer is refunded the portion of the fee by which the delivery cost increased compared to what the Buyer would have paid had the returned item(s) not been ordered.
The Seller may withhold refunds until the Goods are returned to the Seller. The Buyer will be informed by email when the Seller has received the returned goods.
The Buyer is liable only for any decrease in the value of the Goods resulting from the Buyer’s unlawful actions or inaction.
The return procedure and its updates are provided at: https://pagalba.bookbook.eu/article/23-prekiu-grazinimo-ir-keitimo-instrukcija.

13. LIABILITY

The Seller is not responsible for links in the bookbook.eu store to websites of other companies, institutions, organizations, or individuals, nor for the information contained on those websites or the activities conducted there. The Seller does not maintain or control the aforementioned websites and does not represent those companies, institutions, organizations, or individuals.
In the event of damage, the liable party compensates the other party for direct losses, unless expressly stated otherwise.

14. PRIVACY POLICY AND PERSONAL DATA PROTECTION

When processing personal data, the Seller follows the Law on Legal Protection of Personal Data and other regulations governing personal data processing for the purposes of e-commerce, and—with the data subject’s consent—direct marketing, surveys, contests, and games. Learn more in the Privacy Policy.
By registering in the bookbook.eu store and purchasing goods, the Buyer confirms that they have thoroughly reviewed the store’s Privacy Policy. By providing their data to the bookbook.eu store, the Buyer agrees that the store may manage and process the personal data provided by the Buyer or other information received, and use such information to provide store services and to perform the purchase–sale agreement under the conditions set out in the Terms.

15. INTELLECTUAL PROPERTY IN BOOKS

Ownership of the content of books, including e-books, is not transferred, and no author’s economic rights or other intellectual property rights in the book (including e-books) are granted or transferred to the Buyer. Nothing herein shall be construed as granting the Buyer any authors’ or ownership rights to books, including e-books.
All intellectual property in the content of a book, including e-books, is protected by copyright, trademarks, patents, and other intellectual property laws (collectively, the “Intellectual Property Laws”). Any copying, distribution, reproduction in any manner or form, or other use of a book or e-book, or any part thereof, beyond what is permitted in the Purchase and Sale Agreement and applicable legal acts, may violate the Intellectual Property Laws.
Books and e-books are for the Buyer’s personal use only. E-books are intended solely for reading on the Buyer’s own e-reading devices.
The Buyer may not, in any way, by any means, in any territory, copy, publish, transmit, modify, adapt, create derivative works, rent, lend, sell, transfer, distribute, license, reverse-engineer, or otherwise alter a book or e-book. It is prohibited to remove e-book protection, or to remove the e-book’s title, cover, font set, and/or other elements related to the e-book’s content.
The Buyer declares and undertakes not to use the book or e-book in a way that infringes the author’s economic or other intellectual property rights in the e-book, and undertakes not to transfer it to any third parties or enable third parties to use the e-book in any way.
If the Buyer uses a book or e-book improperly (in breach of this agreement), the Buyer shall compensate the publisher, the Seller, and/or third parties for all direct and indirect losses incurred. Any of the aforementioned parties may bring such a claim against the Buyer at any time, as these terms remain in force throughout the use of the book or e-book and until the publisher’s, Seller’s, and/or third parties’ losses are fully compensated.
The e-book publisher and/or the Seller are not liable for damage resulting from improper use of the e-book.
An e-book purchased in your bookbook.eu account is stored there for 6 months. During this period, the e-book can be downloaded to your devices up to three times. On your device, the e-book remains available without time limits.

16. RIGHT TO WITHDRAW FROM A DISTANCE OR OFF-PREMISES CONTRACT

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire 14 days from the day on which you or a person indicated by you, other than the carrier, acquires physical possession of the goods; or, in the case of a contract under which the Buyer orders more than one item in a single order and they are delivered separately, from the day on which you or a person indicated by you, other than the carrier, acquires physical possession of the last item; or, in the case of a contract under which the goods are delivered in multiple lots or pieces, from the day on which you or a person indicated by you, other than the carrier, acquires physical possession of the last lot or piece.
To exercise the right to withdraw from this contract, you must notify UAB BALTO trader, registered and operating under the laws of the Republic of Lithuania, registration No. 302429186, registered office at Utenos g. 41A, LT-08217 Vilnius, website www.bookbook.eu, email [email protected], of your decision to withdraw by making an unambiguous statement (e.g., by post, fax, or email) indicating in the email subject line the purchase document number and the note “Termination of purchase–sale contract.” You may use the attached model withdrawal form, but it is not obligatory. You may also fill in and submit the model withdrawal form or any other unambiguous statement electronically via our website or by email at [email protected]. If you use this option, we will promptly send you a confirmation of receipt of such withdrawal on a durable medium (e.g., by email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
The right of withdrawal does not apply to the following contracts: service contracts after the service has been fully performed, if performance began with your express prior consent and acknowledgment that you would lose the right of withdrawal once the contract was fully performed; contracts for goods made to your specifications or clearly personalized; contracts for goods which are liable to deteriorate or expire rapidly; contracts for sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery; contracts for sealed audio or video recordings or sealed computer software that were unsealed after delivery; contracts for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts; contracts for the supply of digital content if the supply has begun with your prior express consent and acknowledgment that you thereby lose the right of withdrawal.
By agreeing to these Terms, you confirm that you understand that the product categories referred to in clause 16.5 also include e-books; therefore, you are not granted the right to withdraw from a contract for the purchase of e-books without specifying a legal basis.
When you exercise the right to withdraw from the purchase contract, any ancillary contracts are automatically terminated without any costs for you, except for costs provided for in this section or in Article 6.22812 of the Civil Code. Ancillary contracts are contracts under which you acquire goods or services related to the concluded contract and which are supplied by us or by another person under an arrangement with us. You must promptly notify the other party to the ancillary contract in writing about the termination of the ancillary contract and provide information about your withdrawal from the purchase–sale contract. A separate notification is not required when the ancillary contract was concluded with us and we have been informed of the withdrawal under Article 6.22810 of the Civil Code.
The burden of proof that you have complied with the requirements of this section regarding withdrawal lies with you.

17. CONSEQUENCES OF WITHDRAWAL

If you withdraw from the purchase–sale contract, we will refund to you without delay and in any event no later than 14 days from the day you informed us of your decision to withdraw, all payments received from you, including delivery costs (except for any additional costs incurred if you chose a delivery method other than the least expensive standard delivery we offer). If the Buyer returns only one or several – but not all – delivered items, delivery costs are not refunded if the delivery fee does not depend on the quantity, value, or other characteristics of the delivered items. If the delivery fee does depend on such characteristics, the Buyer is refunded the portion of the fee by which the delivery cost increased compared to what the Buyer would have paid had the returned item(s) not been ordered.
We will make the refund using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of the refund.
If you withdraw from the contract, you must send the goods back to the Seller without delay and in any event no later than 14 days from the day you informed us of your decision to withdraw. The deadline is met if you dispatch the goods before the 14-day period has expired. If you withdraw from the contract, you cover the direct cost of returning the goods.
We may withhold the refund until the goods are received at the bookbook.eu Central Distribution Point at Brastos g. 13, Kaunas, LT-47183, or until you provide evidence that you have sent the goods back to the Seller – whichever occurs first – except where, under the contract, upon your withdrawal we are obliged to collect the goods. When returning goods after withdrawing from the purchase–sale contract, you must comply with the conditions set out in clause 12.4 of these Terms.
We are not required to refund any additional costs resulting from your explicit choice of a delivery method other than our least expensive standard delivery.
If, due to their nature, goods cannot normally be returned by post and were delivered to the Buyer’s home at the time the contract was concluded, we will collect the goods at our own expense.
You are liable only for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
When the Buyer exercises the right of withdrawal set out in the Terms, the parties’ obligations to perform the purchase–sale contract cease.

18. USE OF COOKIES AND ONLINE TRACKING

The bookbook.eu store uses “cookies” (small text files sent to your device each time you visit the bookbook.eu store) and similar technologies to save login data.
The bookbook.eu store uses Google Analytics to better evaluate Buyer actions on the site, determine site activity, provide other services related to the store and internet use, and for marketing and optimization purposes.
To learn more about cookies and how we use them, see: https://www.bookbook.eu/cookie-policy/

19. FINAL PROVISIONS

Communication between the Buyer and the Seller, including but not limited to notices and correspondence, is conducted in writing. Notices sent by email are deemed written notices.
These Terms are drawn up in accordance with the laws of the Republic of Lithuania, and relations arising on the basis of these Terms are governed by the law of the Republic of Lithuania.
Disputes related to the purchase and sale of goods in the bookbook.eu store are resolved through negotiation. If you believe your consumer rights have been violated, contact us at [email protected] and we will do our best to resolve the issue promptly.
Requests or complaints regarding goods purchased from the Seller in the bookbook.eu store may be submitted via the Online Dispute Resolution platform: http://ec.europa.eu/odr/.
Consumer disputes are settled out of court by the State Consumer Rights Protection Authority, registered office: Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt.
If no agreement is reached, disputes shall be resolved in accordance with the laws of the Republic of Lithuania at the place of the Seller’s business.

How the Terms and Conditions of Purchase and Sale are updated

Additions or amendments to the bookbook.eu Terms and Conditions of Purchase and Sale are published at https://www.bookbook.eu/terms-of-sale/ and take effect from the date of publication, i.e., the day they are posted on bookbook.eu.

We recommend visiting bookbook.eu periodically to review the latest version of the Terms and Conditions of Purchase and Sale. If we make significant changes to this policy, we will inform you on bookbook.eu.

Last updated: 2025-09-29.