84,09 €
Spinning Up ServiceNow
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Spinning Up ServiceNow
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84,09 €
Time and again ITSM initiatives flounder not because they lack the merits but because of the resistance encountered from the people affected.
So often we illude ourselves with lines like: If only it was enforced from the top, or was 'properly' planned, or people were 'professional', etc...
Drawing on lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera network, Gabriele Kahlout shows IT service managers how they can aptly overcome user…
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- Author: Gabriele Kahlout
- Publisher: Springer-Verlag GmbH
- Year: 2017
- ISBN: 9781484225714
- ISBN-10: 1484225716
- ISBN-13: 9781484225714
- Format: PDF
- Language: English
Reviews
Description
Time and again ITSM initiatives flounder not because they lack the merits but because of the resistance encountered from the people affected.
So often we illude ourselves with lines like: If only it was enforced from the top, or was 'properly' planned, or people were 'professional', etc...
Drawing on lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera network, Gabriele Kahlout shows IT service managers how they can aptly overcome users resistance and manage stakeholders' expectations in the critical phases so that ServiceNow's adoption spins off across the organization.
What You'll Learn
Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email
Avoid the teething problems that can spoil your users' onboarding experience with ServiceNow
Automate the process of scaling up new teams into ServiceNow
Shape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements
Create a strategy to avoid common pitfalls that sabotage ITSM programs
Who This Book Is For
IT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM.
- Author: Gabriele Kahlout
- Publisher: Springer-Verlag GmbH
- Year: 2017
- ISBN: 9781484225714
- ISBN-10: 1484225716
- ISBN-13: 9781484225714
- Format: PDF
- Language: English English
Time and again ITSM initiatives flounder not because they lack the merits but because of the resistance encountered from the people affected.
So often we illude ourselves with lines like: If only it was enforced from the top, or was 'properly' planned, or people were 'professional', etc...
Drawing on lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera network, Gabriele Kahlout shows IT service managers how they can aptly overcome users resistance and manage stakeholders' expectations in the critical phases so that ServiceNow's adoption spins off across the organization.
What You'll Learn
Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email
Avoid the teething problems that can spoil your users' onboarding experience with ServiceNow
Automate the process of scaling up new teams into ServiceNow
Shape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements
Create a strategy to avoid common pitfalls that sabotage ITSM programs
Who This Book Is For
IT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM.
Reviews