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- Author: John R Dijulius
- Publisher: Wiley
- ISBN-10: 0470196122
- ISBN-13: 9780470196120
- Format: 16.2 x 22.9 x 2.9 cm, hardcover
- Language: English
- SAVE -10% with code: EXTRA
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Description
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
EXTRA 10 % discount with code: EXTRA
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- Author: John R Dijulius
- Publisher: Wiley
- ISBN-10: 0470196122
- ISBN-13: 9780470196120
- Format: 16.2 x 22.9 x 2.9 cm, hardcover
- Language: English English
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
Reviews