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- Author: David Loshin
- Publisher: Morgan Kaufmann Publishers
- ISBN-10: 0124105432
- ISBN-13: 9780124105430
- Format: 15.2 x 22.9 x 0.6 cm, minkšti viršeliai
- Language: English
- SAVE -10% with code: EXTRA
Using Information to Develop a Culture of Customer Centricity (e-book) (used book) | bookbook.eu
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Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.
EXTRA 10 % discount with code: EXTRA
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- Author: David Loshin
- Publisher: Morgan Kaufmann Publishers
- ISBN-10: 0124105432
- ISBN-13: 9780124105430
- Format: 15.2 x 22.9 x 0.6 cm, minkšti viršeliai
- Language: English English
Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.
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