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- Publisher: Emerald Publishing Limited
- ISBN-10: 1802629645
- ISBN-13: 9781802629644
- Format: 15.2 x 22.9 x 1.6 cm, kieti viršeliai
- Language: English
- SAVE -10% with code: EXTRA
Toward Responsible Service Management (e-book) (used book) | bookbook.eu
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Toward Responsible Service Management develops service management concepts by providing a platform initiating critical debates from pertinent industry cases and proposes new theoretical and practical implications aimed at services, policymakers, educators, and students.
Analyzing the drivers and barriers of Responsible Service Management, Hesam Olya brings together a global range of perspectives from researchers and industry experts, reflecting on how service developments can increase efficiency and financial performance, but acknowledging the human face of the management process and how services should responsibly appreciate human rights including safety, privacy and ethical concerns.
Chapters examine the impacts of technological changes and related ethical concerns in this field, including issues such as enablers and barriers of responsible service management, dark sides of digital technologies, human face in digital services and responsible artificial intelligence.
EXTRA 10 % discount with code: EXTRA
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- Publisher: Emerald Publishing Limited
- ISBN-10: 1802629645
- ISBN-13: 9781802629644
- Format: 15.2 x 22.9 x 1.6 cm, kieti viršeliai
- Language: English English
Toward Responsible Service Management develops service management concepts by providing a platform initiating critical debates from pertinent industry cases and proposes new theoretical and practical implications aimed at services, policymakers, educators, and students.
Analyzing the drivers and barriers of Responsible Service Management, Hesam Olya brings together a global range of perspectives from researchers and industry experts, reflecting on how service developments can increase efficiency and financial performance, but acknowledging the human face of the management process and how services should responsibly appreciate human rights including safety, privacy and ethical concerns.
Chapters examine the impacts of technological changes and related ethical concerns in this field, including issues such as enablers and barriers of responsible service management, dark sides of digital technologies, human face in digital services and responsible artificial intelligence.
Reviews