286,46 €
318,29 €
-10% with code: EXTRA
Total Customer Satisfaction
Total Customer Satisfaction
286,46 €
318,29 €
  • We will send in 10–14 business days.
A valuable tool for any health care leader dedicated to improvingthe quality of care and enhancing patient satisfaction. Combiningtheory and discussion with a practical `action plan' format, Sherman challenges the reader to think about solutions, not justideas. --Irwin Press, president, Press, Ganey Associates, Inc. Whether you're a CEO, a caregiver, or simply someone who caresabout the results of service initiatives, you'll find plenty ofgreat ideas in this book. --Mark C. Clement, president…
318.29
  • Publisher:
  • ISBN-10: 0787943924
  • ISBN-13: 9780787943929
  • Format: 19 x 23.7 x 2.2 cm, minkšti viršeliai
  • Language: English
  • SAVE -10% with code: EXTRA

Total Customer Satisfaction (e-book) (used book) | Sherman | bookbook.eu

Reviews

(3.50 Goodreads rating)
Rate it too! All reviews

Description

A valuable tool for any health care leader dedicated to improvingthe quality of care and enhancing patient satisfaction. Combiningtheory and discussion with a practical `action plan' format, Sherman challenges the reader to think about solutions, not justideas.
--Irwin Press, president, Press, Ganey Associates, Inc.

Whether you're a CEO, a caregiver, or simply someone who caresabout the results of service initiatives, you'll find plenty ofgreat ideas in this book.
--Mark C. Clement, president and CEO, Holy Cross Hospital, Winner,1994 AHA Great Comebacks Award, 1996 International Enterprise Awardfor Customer Satisfaction, 1998 Global Best Practices Award forCustomer Service

Total Customer Satisfaction reports on the breakthrough methodsused by awarding winning hospitals and health care organizations toachieve top-rated national status in customer satisfaction. Learnfrom top experts in the field of how to create and implement totalcustomer satisfaction tactical plan that will boost customersatisfaction ratings in your health care organization.
FREE DELIVERY

EXTRA 10 % discount with code: EXTRA

286,46 €
318,29 €
We will send in 10–14 business days.

The promotion ends in 22d.06:06:37

The discount code is valid when purchasing from 10 €. Discounts do not stack.

Log in and for this item
you will receive 3,18 Book Euros!?
  • Author: Sherman
  • Publisher:
  • ISBN-10: 0787943924
  • ISBN-13: 9780787943929
  • Format: 19 x 23.7 x 2.2 cm, minkšti viršeliai
  • Language: English English

A valuable tool for any health care leader dedicated to improvingthe quality of care and enhancing patient satisfaction. Combiningtheory and discussion with a practical `action plan' format, Sherman challenges the reader to think about solutions, not justideas.
--Irwin Press, president, Press, Ganey Associates, Inc.

Whether you're a CEO, a caregiver, or simply someone who caresabout the results of service initiatives, you'll find plenty ofgreat ideas in this book.
--Mark C. Clement, president and CEO, Holy Cross Hospital, Winner,1994 AHA Great Comebacks Award, 1996 International Enterprise Awardfor Customer Satisfaction, 1998 Global Best Practices Award forCustomer Service

Total Customer Satisfaction reports on the breakthrough methodsused by awarding winning hospitals and health care organizations toachieve top-rated national status in customer satisfaction. Learnfrom top experts in the field of how to create and implement totalcustomer satisfaction tactical plan that will boost customersatisfaction ratings in your health care organization.

Reviews

  • No reviews
0 customers have rated this item.
5
0%
4
0%
3
0%
2
0%
1
0%
(will not be displayed)