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- Author: Karl Albrecht
- Publisher: HARPER BUSINESS
- ISBN-10: 088730639X
- ISBN-13: 9780887306396
- Format: 13.9 x 20.8 x 2.1 cm, minkšti viršeliai
- Language: English
- SAVE -10% with code: EXTRA
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Description
Total Commitment to the Customer:
The Only Way to Succeed in the Supercompetitive 1990sIn The Only Thing That Matters Karl Albrecht challenges American business to a commitment that will transform it to its very core. Albrecht's plan goes beyond lip service and simple cosmetic approaches to show the way to a radical bottom-up, top-down, total company commitment to the customer. His blueprint for success encompasses and explains the five critical challenges facing every business:
- Finding the "Invisible Truth" about your customer
- Creating new, long-term rules for the Game
- Winning the hearts, minds, and hands of your people
- Making all systems, policies, and procedures customer-friendly
- Keeping score and leading the way
EXTRA 10 % discount with code: EXTRA
The promotion ends in 23d.03:01:12
The discount code is valid when purchasing from 10 €. Discounts do not stack.
- Author: Karl Albrecht
- Publisher: HARPER BUSINESS
- ISBN-10: 088730639X
- ISBN-13: 9780887306396
- Format: 13.9 x 20.8 x 2.1 cm, minkšti viršeliai
- Language: English English
Total Commitment to the Customer:
The Only Way to Succeed in the Supercompetitive 1990sIn The Only Thing That Matters Karl Albrecht challenges American business to a commitment that will transform it to its very core. Albrecht's plan goes beyond lip service and simple cosmetic approaches to show the way to a radical bottom-up, top-down, total company commitment to the customer. His blueprint for success encompasses and explains the five critical challenges facing every business:
- Finding the "Invisible Truth" about your customer
- Creating new, long-term rules for the Game
- Winning the hearts, minds, and hands of your people
- Making all systems, policies, and procedures customer-friendly
- Keeping score and leading the way
Reviews