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- Author: James T Ziegenfuss
- Publisher: McFarland & Company
- ISBN-10: 0786448962
- ISBN-13: 9780786448968
- Format: 15 x 22.6 x 1.8 cm, softcover
- Language: English
- SAVE -10% with code: EXTRA
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Description
Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.
EXTRA 10 % discount with code: EXTRA
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- Author: James T Ziegenfuss
- Publisher: McFarland & Company
- ISBN-10: 0786448962
- ISBN-13: 9780786448968
- Format: 15 x 22.6 x 1.8 cm, softcover
- Language: English English
Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.
Reviews