112,76 €
125,29 €
-10% with code: EXTRA
The Language of Patient Feedback
The Language of Patient Feedback
112,76
125,29 €
  • We will send in 10–14 business days.
The Language of Patient Feedback provides a unique insight into a diverse range of issues related to healthcare. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book: Uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in d…
125.29
  • Publisher:
  • ISBN-10: 1032338482
  • ISBN-13: 9781032338484
  • Format: 15.6 x 23.4 x 1.4 cm, minkšti viršeliai
  • Language: English
  • SAVE -10% with code: EXTRA

The Language of Patient Feedback (e-book) (used book) | bookbook.eu

Reviews

(4.00 Goodreads rating)

Description

The Language of Patient Feedback provides a unique insight into a diverse range of issues related to healthcare. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book:

  • Uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation.
  • Investigates why nurses, doctors, dentists and receptionists are associated with very distinct types of feedback.
  • Demonstrates the ways that NHS staff respond to comments and what this reveals about underlying institutional ideologies and practices.
  • Concludes with suggestions for key recommendations that the NHS could act upon to improve the overall level of care it provides, as well as reflecting on what patient evaluation can actually tell us.

The Language of Patient Feedback is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communication.

EXTRA 10 % discount with code: EXTRA

112,76
125,29 €
We will send in 10–14 business days.

The promotion ends in 23d.11:24:52

The discount code is valid when purchasing from 10 €. Discounts do not stack.

Log in and for this item
you will receive 1,25 Book Euros!?
  • Author: Paul Baker
  • Publisher:
  • ISBN-10: 1032338482
  • ISBN-13: 9781032338484
  • Format: 15.6 x 23.4 x 1.4 cm, minkšti viršeliai
  • Language: English English

The Language of Patient Feedback provides a unique insight into a diverse range of issues related to healthcare. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book:

  • Uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation.
  • Investigates why nurses, doctors, dentists and receptionists are associated with very distinct types of feedback.
  • Demonstrates the ways that NHS staff respond to comments and what this reveals about underlying institutional ideologies and practices.
  • Concludes with suggestions for key recommendations that the NHS could act upon to improve the overall level of care it provides, as well as reflecting on what patient evaluation can actually tell us.

The Language of Patient Feedback is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communication.

Reviews

  • No reviews
0 customers have rated this item.
5
0%
4
0%
3
0%
2
0%
1
0%
(will not be displayed)