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- Author: Brenda Robinson
- Publisher: Trafford Publishing
- Year: 2020
- Pages: 60
- ISBN-10: 1490798986
- ISBN-13: 9781490798981
- Format: 14 x 21.6 x 0.3 cm, softcover
- Language: English
- SAVE -10% with code: EXTRA
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Description
Join Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive, professional level of service every time. Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what can't be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service.
The promotion ends in 
- Author: Brenda Robinson
- Publisher: Trafford Publishing
- Year: 2020
- Pages: 60
- ISBN-10: 1490798986
- ISBN-13: 9781490798981
- Format: 14 x 21.6 x 0.3 cm, softcover
- Language: English English
Join Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive, professional level of service every time. Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what can't be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service.
Reviews