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- Author: Gerhard Zapke-Schauer
- Publisher: Gabler Verlag
- ISBN-10: 3322895092
- ISBN-13: 9783322895097
- Format: 13.3 x 20.3 x 1.3 cm, minkšti viršeliai
- Language: English
- SAVE -10% with code: EXTRA
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Description
Good leadership doesn't begin with emotions but with a company's business processes. Process design comes before design of the corporate culture. The employees of a company find and enact their roles more easily within the framework of first-rate processes. For a CEO it is important to position himself appropriately in the shareholder-customer-employee triangle. If he doesn't succeed in communicating to the workforce that their company is only defined through the customer and for the customer he will waste a great deal of money on processes which will never be recovered from the customers.
These are just some of the theses Gerhard Zapke-Schauer discusses in his letters to executives in Europe and overseas - letters written on a variety of occasions. They contain reactions to current books on management topics or commentaries on important events. A treasure trove of contemporary management know-how in an entertaining style.
EXTRA 10 % discount with code: EXTRA
The promotion ends in 21d.23:07:17
The discount code is valid when purchasing from 10 €. Discounts do not stack.
- Author: Gerhard Zapke-Schauer
- Publisher: Gabler Verlag
- ISBN-10: 3322895092
- ISBN-13: 9783322895097
- Format: 13.3 x 20.3 x 1.3 cm, minkšti viršeliai
- Language: English English
Good leadership doesn't begin with emotions but with a company's business processes. Process design comes before design of the corporate culture. The employees of a company find and enact their roles more easily within the framework of first-rate processes. For a CEO it is important to position himself appropriately in the shareholder-customer-employee triangle. If he doesn't succeed in communicating to the workforce that their company is only defined through the customer and for the customer he will waste a great deal of money on processes which will never be recovered from the customers.
These are just some of the theses Gerhard Zapke-Schauer discusses in his letters to executives in Europe and overseas - letters written on a variety of occasions. They contain reactions to current books on management topics or commentaries on important events. A treasure trove of contemporary management know-how in an entertaining style.
Reviews