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- Author: Adrian Wallwork
- Publisher: Springer
- ISBN-10: 1493906372
- ISBN-13: 9781493906376
- Format: 15.6 x 23.4 x 1.1 cm, softcover
- Language: English
- SAVE -10% with code: EXTRA
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Description
Preparing for Calls.- Making a Call.- Leaving a Message with the Switchboard Operator.- Voicemail and Answering Machines.- Receiving Calls.- Finding Out About Another Company, Giving Information About Your Company.- Chasing.- Dealing with Difficult Callers and Unhelpful Staff.- Improving Your Telephone Manner.- Working on a Helpdesk: Key Issues.- Helpdesk: Dealing with Customers.- Calling a Helpdesk.- What to Do and Say if You Don't Understand.- Using the Web and TV to Improve Your Listening Skills.- Pronunciation: Word and Sentence Stress.- Example Telephone Dialogs.- Useful Phrases.
EXTRA 10 % discount with code: EXTRA
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- Author: Adrian Wallwork
- Publisher: Springer
- ISBN-10: 1493906372
- ISBN-13: 9781493906376
- Format: 15.6 x 23.4 x 1.1 cm, softcover
- Language: English English
Preparing for Calls.- Making a Call.- Leaving a Message with the Switchboard Operator.- Voicemail and Answering Machines.- Receiving Calls.- Finding Out About Another Company, Giving Information About Your Company.- Chasing.- Dealing with Difficult Callers and Unhelpful Staff.- Improving Your Telephone Manner.- Working on a Helpdesk: Key Issues.- Helpdesk: Dealing with Customers.- Calling a Helpdesk.- What to Do and Say if You Don't Understand.- Using the Web and TV to Improve Your Listening Skills.- Pronunciation: Word and Sentence Stress.- Example Telephone Dialogs.- Useful Phrases.
Reviews