61,91 €
68,79 €
-10% with code: EXTRA
Technical Support Essentials
61,91 € 
- We will send in 10–14 business days.
Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields--such as management, economics, leadership, and psychology--and co…
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- Author: Andrew Sanchez
- Publisher: Apress
- ISBN-10: 1430225475
- ISBN-13: 9781430225478
- Format: 19.4 x 23.5 x 2.4 cm, softcover
- Language: English
- SAVE -10% with code: EXTRA
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Description
Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields--such as management, economics, leadership, and psychology--and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book's broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.EXTRA 10 % discount with code: EXTRA
61,91 €
68,79 €
We will send in 10–14 business days.
The promotion ends in 20d.00:19:44
The discount code is valid when purchasing from 10 €. Discounts do not stack.
- Author: Andrew Sanchez
- Publisher: Apress
- ISBN-10: 1430225475
- ISBN-13: 9781430225478
- Format: 19.4 x 23.5 x 2.4 cm, softcover
- Language: English English
Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields--such as management, economics, leadership, and psychology--and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book's broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.
Reviews