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- Publisher: ALA Editions
- ISBN-10: 0838937314
- ISBN-13: 9780838937310
- Format: 14.8 x 22.2 x 0.6 cm, minkšti viršeliai
- Language: English
- SAVE -10% with code: EXTRA
Serving Patrons with Disabilities (e-book) (used book) | bookbook.eu
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Description
Ensuring accessibility is more important than ever; however, answering questions of what needs to be done and why to make a library accessible can be an uncomfortable and daunting hurdle to true inclusion. This book is a safe, nonjudgmental tool for overcoming this awkwardness, offering readers practical, to-the-point information and guidance that complies with the Americans with Disabilities Act (ADA). Its contributors showcase real-world stories and viewpoints that illustrate ways to provide excellent customer service and a safe environment to all patrons regardless of ability. Readers will learn about
- bridging the gap between people with disabilities and those without, through empathy, patience, and understanding;
- techniques for training staff and overcoming discomfort;
- making your library accessible for people with mobility issues;
- how to interact and assist a person with limited sight or hearing;
- guidance for interacting with a service animal handler;
- advice on library programming for people with learning differences; and
- best practices for effective service to patrons who use a speech assistance device.
EXTRA 10 % discount with code: EXTRA
The promotion ends in 21d.13:37:10
The discount code is valid when purchasing from 10 €. Discounts do not stack.
- Publisher: ALA Editions
- ISBN-10: 0838937314
- ISBN-13: 9780838937310
- Format: 14.8 x 22.2 x 0.6 cm, minkšti viršeliai
- Language: English English
Ensuring accessibility is more important than ever; however, answering questions of what needs to be done and why to make a library accessible can be an uncomfortable and daunting hurdle to true inclusion. This book is a safe, nonjudgmental tool for overcoming this awkwardness, offering readers practical, to-the-point information and guidance that complies with the Americans with Disabilities Act (ADA). Its contributors showcase real-world stories and viewpoints that illustrate ways to provide excellent customer service and a safe environment to all patrons regardless of ability. Readers will learn about
- bridging the gap between people with disabilities and those without, through empathy, patience, and understanding;
- techniques for training staff and overcoming discomfort;
- making your library accessible for people with mobility issues;
- how to interact and assist a person with limited sight or hearing;
- guidance for interacting with a service animal handler;
- advice on library programming for people with learning differences; and
- best practices for effective service to patrons who use a speech assistance device.
Reviews