- We will send in 10–14 business days.
/images/books/4236783/9780761921462.jpg)
- Author: Benjamin Schneider
- Publisher: SAGE Publications, Inc
- ISBN-10: 076192146X
- ISBN-13: 9780761921462
- Format: 15.8 x 23 x 1.6 cm, hardcover
- Language: English
- SAVE -10% with code: EXTRA
Reviews
Description
The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, how service and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates
EXTRA 10 % discount with code: EXTRA
The promotion ends in 17d.06:48:52
The discount code is valid when purchasing from 10 €. Discounts do not stack.
- Author: Benjamin Schneider
- Publisher: SAGE Publications, Inc
- ISBN-10: 076192146X
- ISBN-13: 9780761921462
- Format: 15.8 x 23 x 1.6 cm, hardcover
- Language: English English
The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, how service and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates
Reviews