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- Author: Richard Hallows
- Publisher: Artech House Publishers
- ISBN-10: 0890066760
- ISBN-13: 9780890066768
- Format: 16 x 23.7 x 1.4 cm, hardcover
- Language: English
- SAVE -10% with code: EXTRA
Service Management in Computing and Telecommunications (e-book) (used book) | bookbook.eu
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Description
This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.
EXTRA 10 % discount with code: EXTRA
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- Author: Richard Hallows
- Publisher: Artech House Publishers
- ISBN-10: 0890066760
- ISBN-13: 9780890066768
- Format: 16 x 23.7 x 1.4 cm, hardcover
- Language: English English
This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.
Reviews