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- Author: John Sansbury
- Publisher: BCS, The Chartered Institute for IT
- Year: 2017
- Pages: 152
- ISBN-10: 178017294X
- ISBN-13: 9781780172941
- Format: 12.9 x 19.8 x 0.8 cm, minkšti viršeliai
- Language: English
- SAVE -10% with code: EXTRA
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Description
The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
EXTRA 10 % discount with code: EXTRA
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- Author: John Sansbury
- Publisher: BCS, The Chartered Institute for IT
- Year: 2017
- Pages: 152
- ISBN-10: 178017294X
- ISBN-13: 9781780172941
- Format: 12.9 x 19.8 x 0.8 cm, minkšti viršeliai
- Language: English English
The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
Reviews