- We will send in 10–14 business days.
/images/books/12372683/9781845417277.jpg)
- Author: Miriam Firth
- Publisher: Channel View Publications
- ISBN-10: 1845417275
- ISBN-13: 9781845417277
- Format: 15.6 x 23.4 x 1.3 cm, kieti viršeliai
- Language: English
- SAVE -10% with code: EXTRA
Service Encounters in Tourism, Events and Hospitality (e-book) (used book) | bookbook.eu
Reviews
Description
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management perspectives. This will provide students, lecturers, management and customers with fresh and clear understandings of the demands made on staff, but also the perspectives from which the demands are seen. The chapters clarify to students how to apply academic knowledge within customer service contexts and include learning objectives, questions and summaries.
EXTRA 10 % discount with code: EXTRA
The promotion ends in 22d.02:15:38
The discount code is valid when purchasing from 10 €. Discounts do not stack.
- Author: Miriam Firth
- Publisher: Channel View Publications
- ISBN-10: 1845417275
- ISBN-13: 9781845417277
- Format: 15.6 x 23.4 x 1.3 cm, kieti viršeliai
- Language: English English
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management perspectives. This will provide students, lecturers, management and customers with fresh and clear understandings of the demands made on staff, but also the perspectives from which the demands are seen. The chapters clarify to students how to apply academic knowledge within customer service contexts and include learning objectives, questions and summaries.
Reviews