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- Author: Jill APPLEGATE
- Publisher: Wiley
- ISBN-10: 0470563559
- ISBN-13: 9780470563557
- Format: 16.3 x 23.6 x 2.2 cm, hardcover
- Language: English
- SAVE -10% with code: EXTRA
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Description
Make customer feedback work for your business.
Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service.
Pay Attention! paves the way. Your company wins when you:
- Understand Customer Expectations
- Embrace and implement The RATER Factors
- Define who you are and what you offer
- Become E.T.D.B.W. (Easy To Do Business With)
- Connect with your audience in all mediums
- React appropriately and respond immediately to customer feedback
- Recover sincerely when things go wrong
All you need is to Pay Attention!
EXTRA 10 % discount with code: EXTRA
The promotion ends in 20d.07:49:41
The discount code is valid when purchasing from 10 €. Discounts do not stack.
- Author: Jill APPLEGATE
- Publisher: Wiley
- ISBN-10: 0470563559
- ISBN-13: 9780470563557
- Format: 16.3 x 23.6 x 2.2 cm, hardcover
- Language: English English
Make customer feedback work for your business.
Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service.
Pay Attention! paves the way. Your company wins when you:
- Understand Customer Expectations
- Embrace and implement The RATER Factors
- Define who you are and what you offer
- Become E.T.D.B.W. (Easy To Do Business With)
- Connect with your audience in all mediums
- React appropriately and respond immediately to customer feedback
- Recover sincerely when things go wrong
All you need is to Pay Attention!
Reviews