- We will send in 10–14 business days.
/images/books/12234468/9781787783379.jpg)
- Author: Claire Agutter
- Publisher: ITGP
- ISBN-10: 1787783375
- ISBN-13: 9781787783379
- Format: 14 x 21.6 x 1.2 cm, minkšti viršeliai
- Language: English
- SAVE -10% with code: EXTRA
Reviews
Description
ITIL(R) 4 Create, Deliver and Support
If you've achieved your ITIL(R) 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 Create, Deliver and Support (CDS) provides essential knowledge and capabilities for service management professionals, focusing on a value stream based approach to IT-enabled products and services - a must-have skillset practitioners should seek beyond Foundation level.
The majority of this book is based on the official AXELOS ITIL(R) 4: Create, Deliver and Support publication and the associated Create, Deliver and Support Managing Professional syllabus. It provides students with the information they need to pass the Create, Deliver and Support exam, and help them become a successful practitioner.
Suitable for existing ITIL v3 experts, ITIL 4 Managing Professional (MP) students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles.
The guide focuses on:
- Service value system key concepts and challenges;
- Using a shift-left approach;
- Planning and managing resources in the service value system;
- The use and value of technology across the service value system;
- ITIL practices and value streams for new services and user support;
- How to create, deliver and support services; and
- Exam preparation.
In addition to being an essential study aid, the author - a seasoned ITSM professional - also provides additional guidance throughout the book which you can lean on once your training and exam are over. The book includes her own practical experience from which she gives advice and points to think about along the way so that you can refer back to this book for years to come - long after you've passed your exam.
The essential link between your ITIL qualification and the real world - buy this book today!ITIL(R) is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
EXTRA 10 % discount with code: EXTRA
The promotion ends in 23d.19:40:48
The discount code is valid when purchasing from 10 €. Discounts do not stack.
- Author: Claire Agutter
- Publisher: ITGP
- ISBN-10: 1787783375
- ISBN-13: 9781787783379
- Format: 14 x 21.6 x 1.2 cm, minkšti viršeliai
- Language: English English
ITIL(R) 4 Create, Deliver and Support
If you've achieved your ITIL(R) 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 Create, Deliver and Support (CDS) provides essential knowledge and capabilities for service management professionals, focusing on a value stream based approach to IT-enabled products and services - a must-have skillset practitioners should seek beyond Foundation level.
The majority of this book is based on the official AXELOS ITIL(R) 4: Create, Deliver and Support publication and the associated Create, Deliver and Support Managing Professional syllabus. It provides students with the information they need to pass the Create, Deliver and Support exam, and help them become a successful practitioner.
Suitable for existing ITIL v3 experts, ITIL 4 Managing Professional (MP) students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles.
The guide focuses on:
- Service value system key concepts and challenges;
- Using a shift-left approach;
- Planning and managing resources in the service value system;
- The use and value of technology across the service value system;
- ITIL practices and value streams for new services and user support;
- How to create, deliver and support services; and
- Exam preparation.
In addition to being an essential study aid, the author - a seasoned ITSM professional - also provides additional guidance throughout the book which you can lean on once your training and exam are over. The book includes her own practical experience from which she gives advice and points to think about along the way so that you can refer back to this book for years to come - long after you've passed your exam.
The essential link between your ITIL qualification and the real world - buy this book today!ITIL(R) is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Reviews