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- Author: AXELOS
- Publisher: The Stationery Office Ltd
- Year: 2020
- Pages: 227
- ISBN-10: 0113316364
- ISBN-13: 9780113316366
- Format: 21.3 x 27.8 x 1.2 cm, minkšti viršeliai
- Language: English
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Description
This guide covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focusses on the conversion of demand into value via I.T enabled services. ITIL 4 Managing Professional, Drive Stakeholder Value will: (i) provide practitioners with the tools to increase stakeholder satisfaction, integral to business success in the current competitive landscape; (ii) develop knowledge of SLA design, multi-suppler management, communication, relationship management, CX and UX design and customer journey mapping; (iii) act as a reference guide that practitioners can use in their work, further studies and professional development.
- Author: AXELOS
- Publisher: The Stationery Office Ltd
- Year: 2020
- Pages: 227
- ISBN-10: 0113316364
- ISBN-13: 9780113316366
- Format: 21.3 x 27.8 x 1.2 cm, minkšti viršeliai
- Language: English English
This guide covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focusses on the conversion of demand into value via I.T enabled services. ITIL 4 Managing Professional, Drive Stakeholder Value will: (i) provide practitioners with the tools to increase stakeholder satisfaction, integral to business success in the current competitive landscape; (ii) develop knowledge of SLA design, multi-suppler management, communication, relationship management, CX and UX design and customer journey mapping; (iii) act as a reference guide that practitioners can use in their work, further studies and professional development.
Reviews