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- Author: AXELOS
- Publisher: The Stationery Office Ltd
- Year: 2020
- Pages: 160
- ISBN-10: 0113316321
- ISBN-13: 9780113316328
- Format: 21.4 x 27.9 x 1 cm, minkšti viršeliai
- Language: English
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Description
This guide covers 'core' service management activities and focusses on the integration of different value streams and activities to create, deliver and support IT- enabled products and services whilst also covering supporting practices, methods and tools. ITIL 4 Managing Professional: Create, Deliver and Support will: (i) enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market; (ii) cover service performance and will give practitioners an understanding of service quality and improvement methods; (iii) act as a reference guide that practitioners can use in their work, further studies and professional development.
- Author: AXELOS
- Publisher: The Stationery Office Ltd
- Year: 2020
- Pages: 160
- ISBN-10: 0113316321
- ISBN-13: 9780113316328
- Format: 21.4 x 27.9 x 1 cm, minkšti viršeliai
- Language: English English
This guide covers 'core' service management activities and focusses on the integration of different value streams and activities to create, deliver and support IT- enabled products and services whilst also covering supporting practices, methods and tools. ITIL 4 Managing Professional: Create, Deliver and Support will: (i) enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market; (ii) cover service performance and will give practitioners an understanding of service quality and improvement methods; (iii) act as a reference guide that practitioners can use in their work, further studies and professional development.
Reviews