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- Author: Ellen D Rosen
- Publisher: SAGE Publications, Inc
- ISBN-10: 0803945736
- ISBN-13: 9780803945739
- Format: 14.2 x 21.4 x 1.8 cm, softcover
- Language: English
- SAVE -10% with code: EXTRA
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Description
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
EXTRA 10 % discount with code: EXTRA
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- Author: Ellen D Rosen
- Publisher: SAGE Publications, Inc
- ISBN-10: 0803945736
- ISBN-13: 9780803945739
- Format: 14.2 x 21.4 x 1.8 cm, softcover
- Language: English English
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
Reviews