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- Author: Katrina Macdermid
- Publisher: Tso, the Stationery Office
- ISBN-10: 0117094374
- ISBN-13: 9780117094376
- Format: 20.4 x 29.4 x 1.2 cm, softcover
- Language: English
- SAVE -10% with code: EXTRA
Human-Centred Design for It Service Management--2nd Edition (e-book) (used book) | bookbook.eu
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Humanising IT(TM) applies human-centred design principles to the world of IT service management. MORE INFORMATION Human-centred design is about empathising with the user-experience, whereas IT service management provides processes and technology to support users. And here lies the disconnect. This is where Human-centred design can help. It puts people first to understand their experiences and, perhaps more importantly, the barriers within IT departments themselves. Topics to improve your understanding include: - An overview of human-centred design and how it can be integrated with IT service management - How IT service management should serve the wider goals of the business - How the DVF (desirability, viability, feasibility) model can be applied - The four main phases of the Double Diamond model (discover, define, develop, deliver) - Integrating the five Ps of human-centred design into IT service management (people, place, products, partners, processes)
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- Author: Katrina Macdermid
- Publisher: Tso, the Stationery Office
- ISBN-10: 0117094374
- ISBN-13: 9780117094376
- Format: 20.4 x 29.4 x 1.2 cm, softcover
- Language: English English
Humanising IT(TM) applies human-centred design principles to the world of IT service management. MORE INFORMATION Human-centred design is about empathising with the user-experience, whereas IT service management provides processes and technology to support users. And here lies the disconnect. This is where Human-centred design can help. It puts people first to understand their experiences and, perhaps more importantly, the barriers within IT departments themselves. Topics to improve your understanding include: - An overview of human-centred design and how it can be integrated with IT service management - How IT service management should serve the wider goals of the business - How the DVF (desirability, viability, feasibility) model can be applied - The four main phases of the Double Diamond model (discover, define, develop, deliver) - Integrating the five Ps of human-centred design into IT service management (people, place, products, partners, processes)
Reviews