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- Author: Diane Berenbaum
- Publisher: Jossey-Bass
- ISBN-10: 0787987522
- ISBN-13: 9780787987527
- Format: 18 x 23.6 x 2 cm, hardcover
- Language: English
- SAVE -10% with code: EXTRA
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Description
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.
For more on this book, visit www.howtotalktocustomers.com
EXTRA 10 % discount with code: EXTRA
The promotion ends in 20d.00:19:21
The discount code is valid when purchasing from 10 €. Discounts do not stack.
- Author: Diane Berenbaum
- Publisher: Jossey-Bass
- ISBN-10: 0787987522
- ISBN-13: 9780787987527
- Format: 18 x 23.6 x 2 cm, hardcover
- Language: English English
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.
For more on this book, visit www.howtotalktocustomers.com
Reviews