- We will send in 10–14 business days.
/images/books/4418295/9780814477953.jpg)
- Author: Kristin Anderson
- Publisher: Amacom
- ISBN-10: 081447795X
- ISBN-13: 9780814477953
- Format: 17.3 x 24.6 x 0.8 cm, softcover
- Language: English
- SAVE -10% with code: EXTRA
Reviews
Description
A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.
In this book, you will be able to double your effectiveness when you learn how to:
- handle irate customers
- end those "endless" calls
- take meaningful messages
- handle conference calls and transfer calls
- screen calls and ask focused questions
- use the phone during emergencies
- improve your voice effectiveness
With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.
The promotion ends in 
- Author: Kristin Anderson
- Publisher: Amacom
- ISBN-10: 081447795X
- ISBN-13: 9780814477953
- Format: 17.3 x 24.6 x 0.8 cm, softcover
- Language: English English
A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.
In this book, you will be able to double your effectiveness when you learn how to:
- handle irate customers
- end those "endless" calls
- take meaningful messages
- handle conference calls and transfer calls
- screen calls and ask focused questions
- use the phone during emergencies
- improve your voice effectiveness
With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.
Reviews