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- Author: Richard S Gallagher
- Publisher: Booklocker.com
- ISBN-10: 1614342601
- ISBN-13: 9781614342601
- Format: 15.2 x 22.9 x 1.4 cm, softcover
- Language: English
- SAVE -10% with code: EXTRA
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Description
Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each customer interaction becomes a peak experience.
EXTRA 10 % discount with code: EXTRA
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The discount code is valid when purchasing from 10 €. Discounts do not stack.
- Author: Richard S Gallagher
- Publisher: Booklocker.com
- ISBN-10: 1614342601
- ISBN-13: 9781614342601
- Format: 15.2 x 22.9 x 1.4 cm, softcover
- Language: English English
Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each customer interaction becomes a peak experience.
Reviews