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- Author: Kellie Gonçalves
- Publisher: Multilingual Matters Limited
- ISBN-10: 1800416741
- ISBN-13: 9781800416741
- Format: 15.6 x 23.4 x 0.9 cm, softcover
- Language: English
- SAVE -10% with code: EXTRA
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Description
Set in a multilingual cleaning company that serves Anglophone customers in the upper-(middle) class suburbs of New York City, this book presents an ethnographic study into power, language policy and communication from the perspectives of the Brazilian-American employer as well as the company's Hispanophone and Lusophone employees. Power asymmetries in internal communication demonstrate the employer's legitimated domination over her employees and her L1 Portuguese as a form of linguistic capital. Employees' resourcefulness and multicompetence - rather than quantifiable levels of English-language proficiency - determine the extent to which they rely on language brokering to facilitate communication with their customers, directly impacting their agency. The book contributes to current debates on extra-linguistic modes of communication in multilingual settings and thematic analyses of care work, migration, communication and the role of English.
EXTRA 10 % discount with code: EXTRA
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- Author: Kellie Gonçalves
- Publisher: Multilingual Matters Limited
- ISBN-10: 1800416741
- ISBN-13: 9781800416741
- Format: 15.6 x 23.4 x 0.9 cm, softcover
- Language: English English
Set in a multilingual cleaning company that serves Anglophone customers in the upper-(middle) class suburbs of New York City, this book presents an ethnographic study into power, language policy and communication from the perspectives of the Brazilian-American employer as well as the company's Hispanophone and Lusophone employees. Power asymmetries in internal communication demonstrate the employer's legitimated domination over her employees and her L1 Portuguese as a form of linguistic capital. Employees' resourcefulness and multicompetence - rather than quantifiable levels of English-language proficiency - determine the extent to which they rely on language brokering to facilitate communication with their customers, directly impacting their agency. The book contributes to current debates on extra-linguistic modes of communication in multilingual settings and thematic analyses of care work, migration, communication and the role of English.
Reviews