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- Author: Sonja Christ-Brendemühl
- Publisher: Springer Gabler
- ISBN-10: 3658378840
- ISBN-13: 9783658378844
- Format: 14.8 x 21 x 1.7 cm, softcover
- Language: English
- SAVE -10% with code: EXTRA
Digital Technology in Service Encounters (e-book) (used book) | bookbook.eu
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Introduction.- Technology in Service Management.- Theoretical Foundations.- Study A: The Impact of Technology on Frontline Employees' Process Deviance.- Study B: A 360-degree View of Technology Deployment.- Study C: A Dyadic Study on Employees' Technostress and Customer Responses.- Study D: Fairness Perceptions of Customer Participation in Online Services.- Summary and Outlook.
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- Author: Sonja Christ-Brendemühl
- Publisher: Springer Gabler
- ISBN-10: 3658378840
- ISBN-13: 9783658378844
- Format: 14.8 x 21 x 1.7 cm, softcover
- Language: English English
Introduction.- Technology in Service Management.- Theoretical Foundations.- Study A: The Impact of Technology on Frontline Employees' Process Deviance.- Study B: A 360-degree View of Technology Deployment.- Study C: A Dyadic Study on Employees' Technostress and Customer Responses.- Study D: Fairness Perceptions of Customer Participation in Online Services.- Summary and Outlook.
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