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- Author: Gautam Mahajan
- Publisher: Business Expert Press
- Year: 2021
- Pages: 150
- ISBN-10: 1952538580
- ISBN-13: 9781952538582
- Format: 15.2 x 22.9 x 1.2 cm, minkšti viršeliai
- Language: English
- SAVE -10% with code: EXTRA
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Description
Read Customer Value Starvation Can Kill, and make life easier for your customers and yourself, and win in the marketplace!!Customer value starvation is a common disease in companies, both small and large - which is difficult to diagnose. It is a silent killer, like many cancers. By the time it is diagnosed, it is generally late, sometimes, too late!
Mahajan and Vieira have put their expertise together to show how companies overlook value starvation. This causes irritation and frustration to customers in their interaction with the company and its personnel - in person, on telephone, net or mail.
The book identifies customer DNA (Do Not Annoy) factors, and suggests how to minimize complaints; ensure customer loyalty; and long term company profitability and success. Philip Kotler, the world's guru on marketing, said, "This book will help you think freshly about your business mission and success."
Seven well-known experts on the subject like Shep Hyken have contributed to this book. Read Customer Value Starvation Can Kill, and make life easier for your customers and yourself, and win in the marketplace!!
EXTRA 10 % discount with code: EXTRA
The promotion ends in 23d.08:22:53
The discount code is valid when purchasing from 10 €. Discounts do not stack.
- Author: Gautam Mahajan
- Publisher: Business Expert Press
- Year: 2021
- Pages: 150
- ISBN-10: 1952538580
- ISBN-13: 9781952538582
- Format: 15.2 x 22.9 x 1.2 cm, minkšti viršeliai
- Language: English English
Customer value starvation is a common disease in companies, both small and large - which is difficult to diagnose. It is a silent killer, like many cancers. By the time it is diagnosed, it is generally late, sometimes, too late!
Mahajan and Vieira have put their expertise together to show how companies overlook value starvation. This causes irritation and frustration to customers in their interaction with the company and its personnel - in person, on telephone, net or mail.
The book identifies customer DNA (Do Not Annoy) factors, and suggests how to minimize complaints; ensure customer loyalty; and long term company profitability and success. Philip Kotler, the world's guru on marketing, said, "This book will help you think freshly about your business mission and success."
Seven well-known experts on the subject like Shep Hyken have contributed to this book. Read Customer Value Starvation Can Kill, and make life easier for your customers and yourself, and win in the marketplace!!
Reviews