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- Publisher: K.G. Saur Verlag
- Year: 2012
- Pages: 144
- ISBN-10: 3598243626
- ISBN-13: 9783598243622
- Format: 15.6 x 23.4 x 1.1 cm, hardcover
- Language: English
- SAVE -10% with code: EXTRA
Customer Service in the Information Environment (e-book) (used book) | bookbook.eu
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Description
Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific information or material.This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer, defining the library's roles, user surveys and survey analysis, and more.
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- Publisher: K.G. Saur Verlag
- Year: 2012
- Pages: 144
- ISBN-10: 3598243626
- ISBN-13: 9783598243622
- Format: 15.6 x 23.4 x 1.1 cm, hardcover
- Language: English English
Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific information or material.This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer, defining the library's roles, user surveys and survey analysis, and more.
Reviews