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- Author: Nils Fränzel
- Publisher: Springer Gabler
- ISBN-10: 3658475676
- ISBN-13: 9783658475673
- Format: 14.8 x 21 x 1.7 cm, minkšti viršeliai
- Language: English
- SAVE -10% with code: EXTRA
Customer Experience in the Context of Omnichannel Retailing (e-book) (used book) | bookbook.eu
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The research focus of Nils Fränzel is on customer behaviour in omnichannel retailing. He focuses on the multidimensionality of customer experience and the reciprocal interactions between different dimensions of customer experience. He also looks at the importance of channel specific marketing instruments and channel integration along the customer journey. Nils Fränzel's analysis contributes to the latest research in the field of customer experience in omnichannel retailing and shows the importance of the different stages of the customer journey.
EXTRA 10 % discount with code: EXTRA
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- Author: Nils Fränzel
- Publisher: Springer Gabler
- ISBN-10: 3658475676
- ISBN-13: 9783658475673
- Format: 14.8 x 21 x 1.7 cm, minkšti viršeliai
- Language: English English
The research focus of Nils Fränzel is on customer behaviour in omnichannel retailing. He focuses on the multidimensionality of customer experience and the reciprocal interactions between different dimensions of customer experience. He also looks at the importance of channel specific marketing instruments and channel integration along the customer journey. Nils Fränzel's analysis contributes to the latest research in the field of customer experience in omnichannel retailing and shows the importance of the different stages of the customer journey.
Reviews