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- Author: Nick Drake-Knight
- Publisher: Dandelion Digital
- Year: 2007
- Pages: 260
- ISBN-10: 1905665512
- ISBN-13: 9781905665518
- Format: 14 x 21.6 x 1.4 cm, minkšti viršeliai
- Language: English
- SAVE -10% with code: EXTRA
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Description
Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.
EXTRA 10 % discount with code: EXTRA
The promotion ends in 21d.17:00:11
The discount code is valid when purchasing from 10 €. Discounts do not stack.
- Author: Nick Drake-Knight
- Publisher: Dandelion Digital
- Year: 2007
- Pages: 260
- ISBN-10: 1905665512
- ISBN-13: 9781905665518
- Format: 14 x 21.6 x 1.4 cm, minkšti viršeliai
- Language: English English
Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.
Reviews