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28,39 €
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Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. BIFF is easy to remember, but hard to do, so it takes practice. Over 20 examples of BIFF are included, plus a new chapter on coaching others to use BIFF.
28.39
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- Author: Bill Eddy
- Publisher: Unhooked Books
- Year: 2014
- Pages: 176
- ISBN-10: 1936268728
- ISBN-13: 9781936268726
- Format: 13.7 x 21.3 x 1.3 cm, minkšti viršeliai
- Language: English
- SAVE -10% with code: EXTRA
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Description
Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. BIFF is easy to remember, but hard to do, so it takes practice. Over 20 examples of BIFF are included, plus a new chapter on coaching others to use BIFF.
The promotion ends in 
- Author: Bill Eddy
- Publisher: Unhooked Books
- Year: 2014
- Pages: 176
- ISBN-10: 1936268728
- ISBN-13: 9781936268726
- Format: 13.7 x 21.3 x 1.3 cm, minkšti viršeliai
- Language: English English
Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. BIFF is easy to remember, but hard to do, so it takes practice. Over 20 examples of BIFF are included, plus a new chapter on coaching others to use BIFF.
Reviews