27,26 €
30,29 €
-10% with code: EXTRA
Be Ready to Dance with Your Customer!
27,26 € 
- We will send in 10–14 business days.
Today's market is competitive, bursting with young entrepreneurs championing revolutionary ideas. In such a crowded arena, a focus on business fundamentals can be the make-or-break factor in the success of a company-especially when it comes to mastering the art of customer service. Shari Moss knows firsthand the importance of customer service, having spent her career perfecting the art of putting the client first. In Be Ready to Dance with Your Customer, Shari shares her wealth of knowledge on…
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- Author: Shari Moss
- Publisher: Lioncrest Publishing
- Year: 2016
- ISBN-10: 1619614731
- ISBN-13: 9781619614734
- Format: 14 x 21.6 x 1 cm, softcover
- Language: English
- SAVE -10% with code: EXTRA
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Description
Today's market is competitive, bursting with young entrepreneurs championing revolutionary ideas. In such a crowded arena, a focus on business fundamentals can be the make-or-break factor in the success of a company-especially when it comes to mastering the art of customer service.Shari Moss knows firsthand the importance of customer service, having spent her career perfecting the art of putting the client first. In Be Ready to Dance with Your Customer, Shari shares her wealth of knowledge on the subject, teaching millennials the old-fashioned rules of making a deal in a way that makes sense in the modern business world.
This essential handbook for navigating customer interactions is filled with real-world examples of mistakes and how to avoid them; inspiring anecdotes of customer service done well; and practical exercises and activities to learn the keys to honing communication skills, identifying customer needs, and creating and maintaining profitable long-term business relationships.
The modern business world is evolving, but that doesn't mean old-fashioned techniques should disappear. With the right tools, anyone can be a customer service expert-and this book is the first step on the path to doing so.
EXTRA 10 % discount with code: EXTRA
27,26 €
30,29 €
We will send in 10–14 business days.
The promotion ends in 19d.23:20:44
The discount code is valid when purchasing from 10 €. Discounts do not stack.
- Author: Shari Moss
- Publisher: Lioncrest Publishing
- Year: 2016
- ISBN-10: 1619614731
- ISBN-13: 9781619614734
- Format: 14 x 21.6 x 1 cm, softcover
- Language: English English
Today's market is competitive, bursting with young entrepreneurs championing revolutionary ideas. In such a crowded arena, a focus on business fundamentals can be the make-or-break factor in the success of a company-especially when it comes to mastering the art of customer service.
Shari Moss knows firsthand the importance of customer service, having spent her career perfecting the art of putting the client first. In Be Ready to Dance with Your Customer, Shari shares her wealth of knowledge on the subject, teaching millennials the old-fashioned rules of making a deal in a way that makes sense in the modern business world.
This essential handbook for navigating customer interactions is filled with real-world examples of mistakes and how to avoid them; inspiring anecdotes of customer service done well; and practical exercises and activities to learn the keys to honing communication skills, identifying customer needs, and creating and maintaining profitable long-term business relationships.
The modern business world is evolving, but that doesn't mean old-fashioned techniques should disappear. With the right tools, anyone can be a customer service expert-and this book is the first step on the path to doing so.
Shari Moss knows firsthand the importance of customer service, having spent her career perfecting the art of putting the client first. In Be Ready to Dance with Your Customer, Shari shares her wealth of knowledge on the subject, teaching millennials the old-fashioned rules of making a deal in a way that makes sense in the modern business world.
This essential handbook for navigating customer interactions is filled with real-world examples of mistakes and how to avoid them; inspiring anecdotes of customer service done well; and practical exercises and activities to learn the keys to honing communication skills, identifying customer needs, and creating and maintaining profitable long-term business relationships.
The modern business world is evolving, but that doesn't mean old-fashioned techniques should disappear. With the right tools, anyone can be a customer service expert-and this book is the first step on the path to doing so.
Reviews